2010 Student Research Conference:
23rd Annual Student Research Conference

Assessment of Truman's On-Campus IT Services
Alonso R. Miranda*, Charles B. Tomlinson, Seth Yockey, Jonathan M. Whitfield, and Alexander Kaizer
Dr. Scott Alberts, Faculty Mentor

The purpose of this project was to survey the student and faculty at Truman regarding the experiences with various IT services. Topics within the survey include: Blackboard, C-level Smart Classrooms, and general tech support. The statistical methods used to analyze the data will mainly be non-parametric due to the survey nature of the data. The results from this survey will then be compared to the results of in-house ITS surveys conducted in years past. The discussion will include an explanation of the survey instrument, an overview of the results, and a discussion on possible areas of improvement.

Keywords: Survey, Statistics, Blackboard, Smart Classroom, Tech support, Non-parametric


Presentation Type: Oral Paper

Session: 17-4
Location: MG 1098
Time: 10:15

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